The following definitions apply in these General Terms and Conditions of Sale:
Agreement: All agreements between DLI and the Customer relating to the purchase of goods and/or services by the Customer from DLI, and all other orders placed by the Customer with DLI.
Affiliated Companies: Those companies which are part of the same group pursuant to Section 2: 24b of the Dutch Civil Code or an affiliated company by virtue of Section 2: 24c of this Civil Code;
Customer: Every Customer or other party who enters into or wishes to enter into an agreement with DLI, or to whom the latter makes an offer, delivers a product or performs a service, and additionally any of these parties’ legal successors, and every party who has given DLI any other order;
DLI: Dutch Lighting Innovations Holding B.V. and/or its affiliated companies;
Supplier: A person or business enterprise that directly or indirectly provides services to facilitate the performance of an Agreement between the Customer and DLI, as well as a manufacturer of products (or parts thereof) that supplies goods to DLI on behalf of the performance of an Agreement between the Customer and DLI.
2 SCOPE OF APPLICATION
2.1 These General Terms and Conditions of Conditions apply to all quotations, offers, legal acts and agreements of or between DLI and the Customer, In the event of a conflict between with these General Terms and Conditions and any Agreement, the Agreement shall prevail.
2.2 Deviations from these General Terms and Conditions are only permissible subject to prior acceptance in writing by DLI.
2.3 If any provision of these Terms and Conditions is invalid or inapplicable for any reason, the remaining provisions of these Terms and Conditions shall continue to apply and the invalid provision shall be construed so as to preserve its purpose and intent as far as possible. If such an interpretation does not provide a solution, DLI and the Customer will consult each other to agree on new provisions to replace the invalid provisions in order to ensure that the purpose and intent of the original provisions are retained. If a situation arises between the parties for which no provisions have been made in these General Terms and Conditions or the Agreement, the situation must be assessed “in the spirit” of these General Terms and Conditions.
2.4 DLI is entitled at all times to amend these General Terms and Conditions and will notify the Customer accordingly in writing.
2.5 The applicability of any General Terms and Conditions of the Customer is explicitly excluded.
2.6 If DLI acts in derogation of these General Terms and Conditions and/or does not demand strict compliance at all times, this does not mean that the provisions are not applicable,and the Customer cannot derive any rights from them in similar or other situations.
2.7 The Dutch version of these General Terms and Conditions shall be considered as the only authentic version. In the event of any discrepancy between the Dutch version and a translation into whatever foreign language, the Dutch version shall prevail.
3.1 All Quotations are provided without obligation and may be withdrawn or amended at any time.
3.2 Although the documents that are a part of a Quotation by DLI (technical specifications, drawings, calculations, etc.) have been prepared as accurately as possible, they are not binding. If the Customer is shown a model, demo or image, this has been provided by way of indication only and no rights may be derived from it, unless expressly agreed otherwise. All models, illustrations, numbers, measurements, messages or descriptions contained in catalogues, websites or price lists, for example, been provided by way of indication only.
3.3 All prices stated in a Quotation are based on “FCA” (Free Carrier Agreement) delivery fromthe DLI warehouses in the Netherlands in accordance with the 2020 Incoterms. All prices stated exclude VAT and packaging.
3.4 If the Customer does not accept a Quotation provided by DLI, the latter will be entitled to charge the Customer for all costs incurred in drawing up the Quotation, and the Customer will be obliged to pay these costs within fourteen (14) days from the date of invoice.
3.5 A Quotation will be valid for fourteen (14) days, unless indicated otherwise by DLI.
3.6 An Agreement between DLI and the Customer is considered concluded if DLI has expressly accepted an order or engagement from the Customer in writing or when DLI has startedthe execution of that order or engagement.
4.1 Payment must be made to a bank account designated by DLI.
4.2 The agreed prices are exclusive of VAT and other costs, including shipping costs and government taxes.
4.3 DLI may pass on an increase due to changes in cost price determining factors that occur after the relevant Agreement with the relevant Customer has been concluded.
4.4 The Customer shall be obliged to pay any price increase referred to in Clause (3) of this article at one of the following times, as determined by DLI:(a) when that price increase is imposed;(b) simultaneously with the payment of the principal amount; and(c) together with the next partial payment.
5.1 Unless agreed otherwise in the Quotation or Agreement, payment will be made:
5.2 The Customer is not permitted to set off or suspend its claims against DLI, unless DLI has been declared bankrupt or has applied for a payment moratorium.
5.3 Regardless of whether DLI has performed the agreed service in full or not, all obligations of the Customer arising from the Agreement will become immediately due and payable if:(a) a payment deadline has not been met;(b) a petition for bankruptcy or suspension of payments is filed against the Customer;(c) the Customer’s assets or claims have been seized;(d) the Customer’s business enterprise is dissolved or liquidated; (e) the Customer (being a natural person) applies for the application of a debt rescheduling procedure, is placed under receivership, or dies.
5.4 In the event of overdue payment, the Customer shall be in default by operation of law and shall owe statutory commercial interest (within the meaning of Section 6:119a of the Dutch Civil Code) which shall be due as from the invoice date. The interest amount is determined by the Dutch government.
5.5 DLI is entitled to set off claims against the Customer against any claim that DLI or its Affiliated Companies have against that Customer. Furthermore, DLI is entitled to set off its claims against the Customer against any claim that DLI or its Affiliated Companies may have against the Customer. DLI is entitled to set off its claims to the Customer against any claim or against any other company affiliated with the relevant Customer.
5.6 The Customer shall pay all judicial and extrajudicial costs incurred, at present or in the future, to DLI as a result of the Customer’s failure to fulfil its obligations properly and in due time. If the court rules in favour of DLI in legal proceedings, the Customer concerned will be liable for all costs incurred by DLI in relation to these proceedings.
6 INFORMATION PROVISION
6.1 The Customer has a duty to cooperate with DLI and to ensure the timely delivery of all information that is or may be necessary for the execution of the Agreement. If all information is not provided in due time, DLI is entitled to suspend or terminate the Agreement or to charge the Customer for any additional costs arising from the delay.
6.2 The Customer is responsible for ensuring that the information provided is accurate, complete and reliable (even if the information is provided by or via another party). DLI may at all times rely on the information provided by the Customer and may assume that it is complete and correct for the purposes of issuing its Quotation and the execution of the Agreement. The Customer shall bear all risks and be held liable for any damage arising from an error or omission in relation to the information it has provided.
6.3 If the Customer supplies media for the storage of data, electronic files or software, the Customer shall guarantee that such media, files or software are free from viruses and defects.
6.4 The Customer cannot derive any rights from advice or information received from DLI if this does not bear any relation to the relevant Agreement. DLI does not provide advice concerning the choice of light spectra. The final choice with regard to the type of fixture and/or light spectrum is at all times the responsibility of the Customer.
6.5 The Customer indemnifies DLI against all claims from third parties relating to recommendations and/or the use of drawings, calculations, designs, materials, samples, models and similar provided by or on behalf of the Customer.
7 DELIVERY OF GOODS AND DELIVERY TIME; PERFORMANCE OF SERVICES AND PERIOD OF EXECUTION
7.1 DLI undertakes to execute the Agreement and/or additional (warranty) obligations to its best ability, taking into account the legitimate interests of the Customer, but does not guarantee the achievement of any intended result.
7.2 DLI will set its delivery times and/or implementation periods on the basis of the circumstances and information known to it at that time. Delivery times and/or implementation periods are always indicative; a specified delivery time is never a deadline.
7.3 A delivery period and/or implementation period shall only commence after an agreement has been reached with regard to all commercial and technical details, and all the necessary information, the final and approved drawings and similar are in possession of DLI, the agreed payment or partial payment has been received and the conditions necessary for the execution of the relevant Agreement or obligations arising from this Agreement have been met.
7.4 DLI may make partial deliveries and send partial invoices in connection with this delivery, which must be paid in accordance with the provisions of Article 5 of these General Terms and Conditions.
7.5 If there are circumstances where DLI was not aware of when indicating a delivery time and/or period of execution, it may extend this delivery time and/or period of execution by the time required to execute the relevant Agreement under those circumstances. If it is impossible to fit any work into DLI’s planning, it will be carried out as soon as the planning permits, without DLI being held liable for any delay and damage. The Customer is obliged to compensate DLI for any damage caused by these other circumstances. If these circumstances are caused by the Customer, the Customer is obliged to compensate DLI for any damage caused by these other circumstances.
7.6 In the event of additional work, the delivery time and/or period of execution will be extended by the time DLI needs to deliver (or have delivered) the relevant materials and parts. If it is impossible to fit additional work into the DLI planning, it will be executed as soon as the planning permits, without DLI being held liable for any delay and damage.
7.7 If there is reason to suspend DLI’s obligations, the delivery time and/or implementation period will be extended by the duration of that suspension. If it is impossible for DLI to fit any work into its schedule, the work will be performed as soon as DLI’s schedule permits, without DLI being held liable for any delays and/or loss or damage.
7.8 If delivery by a Supplier is delayed, the delivery time and/or implementation period will be extended by the resulting delay and, if the work does not, in this case, fit into DLI’s schedule, the work will be performed as soon as DLI’s schedule permits, without DLI being held liable for any delays and/or loss or damage.
7.9 The Customer is obliged to reimburse all costs incurred by DLI as a result of a delay in the delivery time and/or implementation period if this delay is caused by the Customer, third parties engaged by the Customer or by circumstances for the account and risk of the Customer.
7.10 Under no circumstances shall non-compliance with a delivery time and/or implementation period entitle the Customer concerned to compensation or to cancellation and/or termination of the Agreement.
7.11 If, for whatever reason, the Customer does not accept the delivery or timely delivery of the goods in accordance with the Agreement, the Customer shall bear, all additional costs incurred in vain by DLI in connection with the Quotation, as well as any additional costs for transport, safekeeping and storage. The risk shall pass to the Customer at the moment that DLI offers the goods for delivery pursuant to the Agreement and the Customer does not accept the delivery, for whatever reason.
8 TRANSFER OF RISK
8.1 Unless otherwise agreed in the Quotation or Agreement, Delivery takes place on the basis of the FCA (Free Carrier Agreement) from one of the DLI warehouses pursuant to the 2020 Incoterms. Any risks associated with materials shall pass to the Customer at the time of delivery.
8.2 Regardless of the provisions of Clause (1) of this article, the Customer and DLI may agree that DLI shall be responsible for organising transport. The Customer shall, in that case, bear the risks of storage, loading, transport and unloading. The Customer will insure itself against risks such as these.
8.3 If an exchange takes place and the Customer holds the product to be exchanged in possession pending delivery of the new product, the Customer bears all risks relating to the product to be exchanged until it has been placed in possession of DLI. If the Customer is unable to return the product in the condition in which it was when the relevant Agreement was concluded, DLI shall be entitled to cancel that Agreement.
9 RETENTION OF TITLE
9.1 DLI shall retain ownership to all goods delivered, until the Customer has paid all amounts owed to DLI under the Agreement and/or other agreements in full, including costs and interest.
9.2 Notwithstanding the provisions of Clause 9.1, the Customer may resell and supply goods supplied subject to retention of title as part of its normal business operations.
9.3 The Customer shall, in the case referred to in Clause
9.4 In the event of overdue payment by the Customer, DLI is entitled to repossess the goods subject to retention of title on its own authority at the Customer’s expense, irrespective of where they are located. The Customer is obliged to cooperate fully in this respect. By entering into the Agreement, the customer gives its unconditional and irrevocable consent to DLI or third parties appointed by DLI to enter whatever location is necessary in order to repossess the goods.
9.5 In the event that DLI terminates or dissolves an Agreement, whether in whole or partly, it is entitled to reclaim that part of the relevant shipment that has not been paid for. Termination or dissolution does not affect DLI’s right to payment and/or compensation for loss or damage.
9.6 After DLI has delivered goods to the Customer pursuant to the Agreement and the Customer has fulfilled its obligations, the retention of title in respect of those goods will be revived in the event that the Customer fails to fulfil its obligations under a subsequently concluded Agreement.
9.7 The Customer is obliged to insure all goods delivered under retention of title against fire, explosion, water damage and theft, and to keep them insured on the basis of their new value, and to present the relevant insurance policy for inspection at DLI’s immediate request. Any compensation for damages paid by the insurer shall take the place of these goods and accrue to DLI.
10 PAYMENT GUARANTEE
10.1 Regardless of the payment conditions agreed upon, the Customer is obliged, at DLI’s immediate request, to provide a payment guarantee and/or security as deemed appropriate by DLI for payment to DLI. If the Customer fails to do so within ten (10) days after the immediate request has been issued, the Customer shall be in default. In that case, DLI is entitled to dissolve the relevant Agreement, in whole or in part, and to recover any loss from the Customer concerned.
11 FORCE MAJEURE
11.1 If DLI is prevented by force majeure from performing an Agreement or other obligations, it is entitled to rescind the relevant Agreement (with immediate effect) in whole or in part, or to suspend performance of that Agreement (or its further performance) by giving written notice of the force majeure situation. DLI may do so without any judicial intervention being required and without any obligation to pay compensation, while retaining DLI’s right to payment from the Customer for all services that DLI had already provided prior to the situation of force majeure appearing. If DLI opts for suspension, DLI still retains the right to subsequently dissolve the relevant Agreement in whole or in part.
11.2 DLI is furthermore entitled to invoke force majeure if the circumstances that prevent the fulfilment (or continued fulfilment) of its obligations were to arise after DLI should have fulfilled its obligations.
11.3 Force majeure is understood to mean all circumstances as a result of which DLI cannot reasonably fulfil its obligations (or cannot fulfil these any longer), including but not limited to weather conditions, earthquakes, pandemics, health risks, power failures, losses, theft or loss of equipment or materials, import or trade restrictions, road blocks, strikes or work stoppages and any inability caused by Suppliers, contractors working for DLI or carriers engaged by DLI to fulfil their obligations in a timely manner.
12 CHANGE REQUESTS
12.1 Change requests in regard of the work may lead to additional or cancelled work if:(a) a change has been made to the design or the specifications;(b) the information provided by the relevant Customer does not correspond to the actual situation;(c) there is a deviation of more than ten per cent (10%) from the estimated quantities.
12.2 Additional work shall be calculated on the basis of the cost-determining factors applicable when such additional work is performed. Cancelled work shall be calculated on the basis of the cost-determining factors applicable at the time when the relevant Agreement was concluded.
12.3 The Customer must pay the costs of additional work referred to in Clause (1) of this article at one of the following times, to be determined by DLI:(a) when the additional work is performed;(b) simultaneously with the payment of the principal sum;(c) together with the next partial payment.12.4 If the sum of the cancelled work exceeds that of the additional work, DLI may charge the Customer ten per cent (10%) of the difference as part of the final invoice, unless the cancelled work is due to a request issued by DLI.
13.1 DLI cannot be held liable for any damage incurred by the Customer, whether directly or indirectly, as a result of defective goods, services or work provided or performed by DLI, the Customer and/or any other party whether or not engaged by DLI, or the failure of any goods and/or services, whether provided or to be provided by DLI, the Customer and/or any other party, to function properly or in good time, except in the case of deliberate intent or gross negligence on the part of DLI.
13.2 In the event that DLI is not entitled to invoke Clause (1) of this article, its obligation to provide compensation on any legal grounds whatsoever is limited to the amount and damage for which it is insured, but in no case will DLI’s liability exceed the amount paid out under that insurance policy in the case in question.
13.3 If DLI is not entitled to invoke the limitation provided for in Clauses (1) and (2) of this article, its liability for compensation for loss or damage will be limited to a maximum amount of thirty per cent (30%) of the total value of the Agreement (excluding VAT), up to a maximum of one million euros (EUR 1,000,000).
13.4 The following shall never qualify for compensation:
(a) Consequential damage resulting from whatever cause. “Consequential damage” shall include, but not limited to, a delay in the delivery of goods and services, any loss or damage due to an interruption of business operations or lost productivity, loss of earnings, shipping costs and/or travel and accommodation expenses, whether or not in connection with defects in the products supplied;
(b) Damage to items held in custody. “Damage to goods held in custody” shall include any damage caused to goods on which work is being carried out or which are located in the vicinity of the place where the work is being carried out as a result of or during the performance of that work;
(c) Damage resulting from intentional acts or omissions, or wilful recklessness by subordinates or third parties engaged by DLI or the Customer;
(d) Damage as a result of an interruption of business operations (i.e. an interruption in production, loss of income and similar).
13.5 DLI cannot be held liable for any damage caused to materials delivered by or on behalf of the Customer due to the fact that they have not been properly handled by the Customer or on the Customer’s behalf.
13.6 The Customer indemnifies DLI against any claim by a third party based on product liability arising from a defect in a product that the Customer has supplied to that third party and that consists, whether in whole or in part, of products and/or materials supplied by DLI. The Customer is obliged to compensate DLI for any loss or damage suffered in this respect, including all costs related to legal defence, if applicable.
13.7 DLI cannot be held liable for any harmonic current emissions, power surges, inrush peaks or other forms of dirty power in the Customer’s electrical systems and/or any loss or damage resulting from this.
13.8 DLI cannot be held liable for any loss or damage caused by exceeding the contractual capacity that the Customer has agreed upon with its energy supplier and/or network operator.
13.9 DLI cannot be held liable for any loss or damage caused to the Customer by its staff and/or any third party it has engaged or the Supplier, on any grounds whatsoever or for any reason whatsoever, except in the case of a deliberate act or gross negligence on the part of DLI. The liability shall in no case extend beyond the cover provided by the relevant insurance policy taken out by DLI.
13.10 DLI cannot be held liable for loss or damage of any kind that occurs as a result of the improper, careless or incompetent use of goods supplied by DLI or their use for any purpose other than their intended purpose.
14 WARRANTIES AND OTHER RIGHTS (GENERAL)
14.1 Unless otherwise agreed in writing, whether in these General Terms and Conditions or otherwise, and confirmed in writing by DLI, DLI guarantees proper performance as agreed for a period of one (1) year from the date of delivery. If other guarantees or terms have been agreed upon and confirmed in writing by DLI, the other provisions of this article and these General Terms and Conditions shall continue to apply.
14.2 If the goods delivered are not reliable, DLI may choose to deliver reliable goods or credit the Customer for a proportionate part of the relevant invoice, without being obliged to provide compensation for any loss or damage suffered by the Customer. In the event that DLI chooses to fulfil its obligations properly after all, it will determine, at its own discretion, how and when this will take place. If the performance agreed upon consists (in whole or in part) of the processing of materials provided by the Customer, the Customer is obliged to provide new materials at its own risk and expense within the term requested for this by DLI.
14.3 The Customer must, after establishing contact with DLI in regard of this, send DLI all parts or materials that need to be repaired or replaced.
14.4 The Customer shall bear all costs related to:
(a) transport or shipping;
(b) assembly and disassembly;
(c) travel and accommodations.
14.5 In all cases, the Customer is obliged to give DLI the opportunity (whether or not at the Customer’s premises at the request of DLI) to repair a defect or to perform the work in question again or to have it performed again by a third party within a reasonable period. The Customer is obliged to provide DLI with all information that is or might be necessary for the repairs or performance of the work performed in regard of the warranty.
14.6 The Customer may only invoke warranty after it has fulfilled all its obligations to DLI and if the requirements set out in these General Terms and Conditions have been met, including but not limited to the requirements set out in Article 21.
14.7 No warranty will be provided in the event that a defect is the result of:
(a) normal wear and tear;
(b) mechanical damage;
(c) improper, careless, negligent or incompetent use;
(d) a failure to perform maintenance or perform improper maintenance;
(e) installation, assembly or modifications or repairs carried out by theCustomer or any other party;
(f) any defective or unsuitable item originating from or specified byCustomer;
(g) defective or unsuitable auxiliary or other materials used by the Customer;
(h)use for purposes other than normal intended use;
(i) harmonic current emissions, over- or undervoltage, power surges, inrush peaksor other forms of dirty power in the Customer’s electrical systems;
(j) a failure to comply with the instructions and guidelines provided by DLI;
(k) the use of chemical agents other than those provided in the list of safe agents or the use of water or moisture, unless this is permitted within the IP classifications;
(l) information provided by the Customer;
(m) accidents, including but not limited to fire and natural disasters;
(n) exposure to temperatures or humidity ranges that are either too high or too low.
If it is plausible that the defect is a consequence of one of the aforementioned exclusions, no warranty will apply, unless the Customer can prove that one of the aforementioned exclusions does not apply.
14.8 No warranty is provided for:
(a) all delivered items that were not new at the time of delivery;
(b) the inspection and repair of an item belonging to the Customer;
(c) parts for which a manufacturer’s warranty has been issued by the Supplier;
(d) defects that do not impair the functioning of the product (scratches, dents, etc.).
14.9 Only the Customer with whom the Agreement has been entered into may claim any form of warranty as set out in these General Terms and Conditions.
14.10 If DLI chooses to credit the Customer as set forth in Clause 2 of this article, only an amount minus a proportionate percentage of the period of use of the product in relation to the total warranty period will be credited as compensation for the use of the product supplied by DLI.
14.11 In the event that DLI chooses to replace or renew the product, there may be deviations in terms of design and/or product specifications and/or light output and/or colour spectrum due to the ageing of the item originally delivered and renewal and technical progress of the item. DLI is not liable for any consequences associated with this.
14.12 The provisions of Clauses (2) to (11) of this article apply mutatis mutandis pursuant to the Customer’s rights based on defective performance, non-conformity or any other reason.
15 CONDITIONS RELATING TO THE APPLICABILITY OF WARRANTY (GENERAL)
15.1 Warranty shall only apply:
I. provided that the supplied equipment is properly wired and installed and operates in accordance with the relevant electrical parameters, operating range and environmental requirements as defined in the specifications, instructions, or anyother document accompanying the shipment or in IEC standards;
II. if the installation has been carried out by the relevant Customer and the electrical system has been inspected by a certified Low Voltage Wiring and Lighting System Inspector and the findings have been recorded in an inspection report;
III. provided that a shipment has not been used incorrect, misused or used abnormally or improperly in violation of applicable standards, codes or instructions, including but not limited to any standards contained in the most recent electrical and/or safety and industry standards for the relevant region(s); and
IV. provided that the installation of the Customer is equipped with an operating hours registration that DLI deems sound. In the event that a complaint is made, the Customer must, at DLI’s first request, provide convincing evidence of the number of operating hours of the lighting installation and switches per day.
15.2 The warranty period on products, including but not limited to fixtures, as stipulated in articles 16, 17 and 19 of these general terms and conditions starts at the time it is put into use or at the latest one (1) month after the fixtures have been shipped from one of the DLI warehouses, whichever occurs first.
15.3 The warranty period for parts that are not complete fixtures as referred to in clause (2) starts at the moment that DLI ships them from one of the DLI warehouses or in case of direct shipment from the warehouse of one of DLI’s Suppliers.
15.4 The remaining duration of the originally agreed warranty applies in the event of replacement of defective/defective products, including but not limited to fixtures and components.
In the event of replacement, the parties may agree that the warranty period will be provided in full against payment of a proportional percentage of the new price of the new product based on the duration of the product used in relation to the total warranty period, as compensation for the use of the product supplied by DLI.
16 WARRANTY ON HIGH-PRESSURE SODIUM (HPS), METAL HALYDE (MH), CERAMIC METAL HALIDE (CMH), ULTRA-VIOLET (UV) OR ANY OTHER TYPE OF LIGHT FIXTURE WITH ELECTRONIC BALLASTS
16.1 The warranty mentioned in this article applies to electronically controlled light fixtures with an electronic ballast.
16.2 The warranty period for HPS, MH, CHM, UV or any other type of light fixture fitted with an electronic ballast is one (1) year, unless stated otherwise in the Agreement.
16.3 The UV fixtures belong to Risk group 3. The fixtures are supplied with instructions for use and a warning sheet. The fixtures are also equipped with stickers or protections on the fixtures itself. By removing these stickers / protections, the customer accepts the risks of using these fixtures.
16.4 As soon as the UV fixtures change hands (2nd hand), all warranties and responsibilities towards DLI will lapse.
17 WARRANTY ON DEFECTIVE ELECTRONIC BALLASTS AND LAMPS
17.1 The warranty period for each type of electronic ballast supplied by DLI is one (1) year, unless stated otherwise in the Agreement. Breakage, contamination, water- and mechanical damage are not covered by the warranty.
17.2 The warranty period for each type of lamp supplied by DLI is one (1) year, unless stated otherwise in the Agreement. The warranty does not cover breakage, polution or water- and mechanical damage.
17.3 The aforementioned warranty conditions for electronic ballasts and lamps apply only on condition that they are included in a light fixture as a single system produced by the same manufacturer. If they are not assembled as a single system produced by the same manufacturer, the warranty is invalidated unless DLI has provided prior written consent to this effect.
18 LIGHT OUTPUT GUARANTEE
18.1 The warranty provisions in this article apply to all lamps intended for electronic and electromagnetic light fixtures, with the exception of LED light sources.
18.2 Light calculations are approximate and provided without any obligation. The Customer must take into account both a possible plus and minus tolerance due to unknown factors, such as lamp and reflection tolerances. For the assessment of compliance with the issued tolerances, the entire light output of the products delivered by DLI in a project is considered.
18.3 Guarantees concerning the light output of a lamp only apply in the case of a project (new or after batch replacement) with a minimum of five hundred (500) pieces.
18.4 If the Customer claims and substantiates a lack of light output, DLI shall be entitled to verify this, based on a random sample of no less than fifteen (15) lamps selected by DLI and taken from the Customer’s relevant site, in a suitable test configuration.
18.5 If DLI is of the opinion that the average light output is lower than that guaranteed by the relevant Supplier, DLI will pass on the claim to the Supplier of the relevant lamp(s).
18.6 If a Supplier considers a claim to be well-founded, it shall be requested to provide a proposal for compensation on a pro rata basis (i.e. in proportion to consumption). DLI will submit such a compensation proposal to the Customer. DLI is never obliged to make an offer of compensation.
18.7 The conclusion of a Supplier with respect to whether or not a claim is well-founded shall be binding. Under no circumstances will a lamp sent to a Supplier be returned to the Customer.
18.8 On the basis of the compensation proposal referred to in Clause 6 of this article, the relevant batch from the project in question will be replaced by lamps produced by the Supplier of the lamps in question.
18.9 The validity of a fee offered by a Supplier is limited to one (1) month after the date on which DLI communicates the fee proposal to the relevant Customer.
18.10 The light output guaranteed by a Supplier may differ per Supplier, type of lamp and year of manufacture.
19 WARRANTY FOR LIGHT FIXTURES WITH AN LED LIGHT SOURCE
19.1 The warranty specified in this article applies to light fixtures fitted with an LED light source.
19.2 Technical lighting calculations are approximate and provided without any obligation. The Customer must take into account both a possible plus and minus tolerance due to unknown factors, such as diode and reflection tolerances. For the assessment of compliance with the issued tolerances, the entire light output of the products delivered by DLI in a project is considered.
19.3 Technical lighting calculations are approximate and non-binding. The type of fixtures and the spectrums specified by DLI in the lighting calculations are advisory. The customer remains responsible at all times for the final type of fixture and spectrum chosen by the customer.
19.4 Unless otherwise stated in the Agreement or an Offer, the warranty period for light fixtures fitted with an LED light source is five (5) years, with a maximum of five thousand (5,000) operational hours per year or one thousand (1,000) switching operations per year, whichever occurs first, commencing from the moment the light fixture is taken into commission or no later than one (1) month after the light fixture has been dispatched from one of DLI’s warehouses, whichever occurs first.
19.5 A guarantee is given if the total light output of 90% of all LED light fixtures supplied by DLI in a project has decreased by more than ten per cent (10%) in the course of the warranty period in relation to the light output as designated in the lighting plan, unless stated otherwise in the Agreement. This is determined by tests carried out by the manufacturer on at least ten (10) randomly selected light fixtures used in the project in question. Measurements are carried out according to the manufacturer’s guidelines and at an ambient temperature of 25°C.
19.6 Deviations in light colour and/or luminous flux due to a difference in degeneration of the diodes used are excluded.
19.7 Should DLI choose to replace defective light fixtures with LED light sources, there may be deviations in light colour and/or luminous flux in comparison to those originally supplied, which can be attributed to technical progress and caused by ageing of the original product. A tolerance in deviation on all light fixtures delivered may occur. Tolerances as specified by our suppliers are leading. If the fixtures are replaced, technical progress may necessitate a change in the composition of the previously selected colour and/or light spectrum. This shall be discussed and assessed in consultation with the Customer prior to the replacement.
19.8 Damage to the fixture, caused by constructing of, for example, (rain)pipes between the LED bars, or damage caused by actions for which the fixture is not designed, is at all times excluded from warranty.
19.9 The customer must monitor the degree of contamination of the fixture on a weekly basis If any form of contamination of the lens and fixture is detected, the customer must clean the lens and fixture with a DLI approved detergent. Any damage to the fixture caused by overdue maintenance of the fixture is at all times excluded from warranty.
19.10 In case the DLI LED fixtures are equipped with a wireless dimming system, DLI is not responsible for any external violation on the wireless signal, which may cause interference in the communication with the fixtures.
19.11 The customer has been informed about the operation of the DLI wireless dimming system and has taken note of any risks related to the powercontrol in its broadest sense.
19.12 Interpretation of data generated by DLI supplied sensors or other measurement systems is at all times at the risk of the customer.
20 INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY
20.1 All intellectual property rights relating to the goods and services, including but not limited to sketches, drawings and lighting designs, are vested in DLI and remain the property of DLI, regardless of whether the Customer has been charged for them. The Customer may not reproduce, publish or imitate the goods in whole or in part without the prior written consent of DLI.
20.2 The Customer may only trade goods originating from DLI under the brand, logo, trade name and specifications under which the goods were supplied to the Customer. The Customer may not alter the quality of the goods purchased from DLI, including their labelling, imprints and instructions.
20.3 The Agreement does not include any transfer of any intellectual property rights as part of the delivery of the goods to the Customer or the services provided to the Customer and the related documents.
20.4 The Customer must return all data referred to in Clause (1) of this article and provided to it within a period determined by DLI upon DLI’s immediate request. In the event of a breach of this clause, the Customer shall owe DLI an immediately payable penalty of one thousand euros (EUR 1,000.00 ) per day. This penalty may be claimed supplementary to and in addition to any other compensation that can be claimed by operation of law.
20.5 The Customer indemnifies DLI against all third-party claims relating to intellectual property rights pertaining to materials or data provided by the Customer that are used by DLI for the performance of the relevant Agreement.
20.6 All information originating from DLI in relation to the Agreement which the Customer may reasonably assume to be confidential may not be disclosed. The Customer shall impose the same obligation on its employees or third parties which it has engaged for the performance of the Agreement.
20.7 The duty of confidentiality referred to in Clause 6 of this article shall not apply to information which must be disclosed by the Customer by operation of law or pursuant to any provision or regulation issued by a government-approved body, or a binding and final decision of a court or other government authority.
20.8 If a party fails to comply with any of its obligations (other than those referred to in Clause 5 of this article) under this article, it shall forfeit an immediately payable penalty of one hundred thousand euro (EUR 100,000.00) per violation and thousand euro (EUR 1,000.00) for each day that the violation continues, without prejudice to the other party’s right to demand compliance and/or claim compensation for loss or damages and without prejudice to the other party’s rights by operation of law or pursuant to the Agreement. This penalty may be claimed in addition to the compensation that can be claimed by operation of law and constitutes a deviation from Section 6:92(2) of the Dutch Civil Code.
21 COMPLAINT PROCEDURE
21.1 The Customer shall inspect the goods immediately following delivery and ascertain the proper delivery of the goods and/or services.
21.2 The Customer shall take reasonable measures to prevent any damage or claims or to restrict these to a minimum. Claims for damages can be made up to fourteen (14) days after delivery of the product. The right to compensation for damage will lapse following the expiration of this period.
21.3 In order to invoke the right to compensation or warranty, the Customer must notify DLI in writing immediately after the damage and/or defect is discovered, stating the date and manner in which the damage and/or defect was discovered, the nature of the damage and/or defect, a detailed description of the damage and/or defect and the presumed cause of the damage and/or defect.
21.4.The written notification referred to under Clause (3) of this article shall also include, insofar as relevant: the date of purchase, proof of purchase and/or invoice, name and/or type number of the product, the total number of operational hours per year and the number of switching operations per day/year.
21.5 Any complaint by the Customer relating to incorrect or incomplete performance of an Agreement must be made in writing to DLI within fourteen (14) days from the date on which the goods were or should have been received or the services provided. If the complaint is not submitted to DLI within this period, the Customer is no longer entitled to issue a claim against DLI for incorrect or incomplete performance of an Agreement.
21.6 A claim concerning manufacturer’s or other warranty must be submitted to DLI in writing by registered letter within fourteen (14) days, on the understanding that DLI will reasonably be able to forward the claim to the Supplier within the warranty period set by the Supplier.
21.7 Submitting a complaint does not release the Customer from its payment or other obligations and does not entitle the Customer to suspend, cancel or dissolve the Agreement.
21.8 If DLI considers a complaint to be well-founded, it will, at its own discretion and in accordance with these General Terms and Conditions, repair or replace the goods or services supplied, or credit the Customer’s purchase price in connection with the goods or services supplied. DLI will, in that case, take back the goods delivered, without being obliged to compensate the Customer for any loss or damage suffered.
22.1 Upon expiry of the delivery period and/or the period within which the goods must be delivered, the Customer is obliged to collect the item or items that are the subject of the Agreement at a location agreed upon by the parties.
22.2 The Customer is obliged to provide all cooperation that may reasonably be expected from it to enable DLI to deliver the goods and/or services.
22.3 Uncollected goods shall be stored at the expense and risk of the Customer.
22.4 In the event of a breach of the provisions of Clause(s) 1 and/or 2 of this article, the Customer shall be liable to pay DLI a penalty of two hundred and fifty euros (EUR 250.00) per day, to which a maximum of twenty-five thousand euros (EUR 25,000.00) applies or the total value of the Agreement. This penalty may be claimed in addition to the compensation that can be claimed by operation of law and constitutes a deviation from Section 6:92(2) of the Dutch Civil Code.
23 CANCELLATION OR TERMINATION OF THIS AGREEMENT
23.1 The Customer shall be deemed to be in default by operation of law and any claim against the Customer shall be immediately due and payable if:
(a) the Customer fails to fulfil any obligation under the relevant Agreement, in particular with regard to effecting payment or overdue payment;
(b) DLI has well-founded reasons to fear that the Customer will be in default and the Customer does not respond to a written reminder – setting out these reasons – to declare that it will comply with its obligations within a reasonable time as stipulated in this reminder;
(c) the Customer files for bankruptcy, is declared bankrupt, enters into an arrangement with creditors with a view to disposing of its assets, applies for a suspension of payments, its assets are seized, and the seizure is not lifted within ten (10) days after such seizure;
(d) the Customer closes or decides to close down its business or a significant part thereof, transfers it in any way, or liquidates ;
(e) the Customer dies as a natural person
(f) the Customer is requested to provide a guarantee and/or security at the time of entering into the Agreement to ensure the fulfilment of its obligations under the relevant contract and such a guarantee is not available or is insufficient.
23.2 In the cases referred to in Clause (1), DLI is entitled, without being obliged to pay any damages and retaining any rights it may have, such as rights relating to costs or interest already due and rights to compensation, and without any notice of default or judicial intervention being required:
(a) to rescind or terminate all or part of the relevant Agreement by means of a written notification addressed to the relevant Customer; and/or
(b) to suspend its obligations under the Agreement in whole or in part; and/or
(c) to demand immediate and full payment of any amount owed by the Customer to DLI and/or to exercise the established right of ownership.
23.3 DLI is entitled to dissolve the Agreement in whole or in part, without being obliged to pay any damages, if circumstances arise of such a nature that performance of the Agreement is impossible or can no longer be demanded of DLI according to all standards of reasonableness and fairness, or that the unaltered continuation of the Agreement can no longer be reasonably expected.
23.4 In the event that the Agreement is terminated or cancelled in any way, the provisions relating to intellectual property, confidentiality, cancellation, termination, applicable law and disputes shall in any case, but possibly not exclusively, continue to apply in full. Furthermore, DLI remains entitled to claim compensation for all loss or damage it has suffered.
24 ORDER; OUTSOURCING
24.1 The Customer may not assign its rights and obligations under the Agreement, subcontract the performance thereof to third parties or encumber any of its rights and obligations under the Agreement without the prior written consent of DLI.
24.2 DLI is entitled to engage persons and/or companies not affiliated with it in the performance of the Agreement. DLI is not liable for damage or loss caused by any acts or omissions on the part of the persons and/or companies it has engaged.
25 APPLICABLE LAW AND JURISDICTION
25.1 The legal relationship between DLI and the Customer is governed exclusively by Dutch law, to the exclusion of the Vienna Sales Convention.
25.2 Any dispute between DLI and the Customer will be settled exclusively by the competent court in Amsterdam, the Netherlands.